Nectar Returns
Table of contents
I. WarrantiesII. TrialsIII. ReturnsIV. RefundsV. ExchangesVI. Cancellations
EFFECTIVE DATE: JUNE 5, 2026
I. Warranties
All Nectar Sleep products are covered by a limited warranty. Learn about our limited warranty policies here.II. Trials
All Nectar Sleep products are covered by a trial period that allows you to return your purchased product to us if you are not satisfied. Learn about our trial policies here.III. Returns
If you wish to return a product that you purchased from us, please contact Customer Support by e-mail at support@nectarsleep.com, via live chat on our website, or by phone at +1 (888) 863-2827 and we will initiate the Return Request process with you. We do not charge any fees to process a Return Request. You must submit all required information and documentation requested by our Customer Support team to complete your Return Request within 30 days. If you do not submit all required information and documentation within 30 days, the Return Request is canceled and you will have to re-submit your request to begin the process again. Products shipped outside of the contiguous United States are not eligible for return. All Return Requests are subject to the terms and conditions of our Limited Warranty and Trial policies based on product category. These terms and conditions apply to product returns and/or exchanges, and no Return Requests will be approved if the products do not meet these conditions.IV. Refunds
All refunds will be issued in the form of the original payment.If your Return Request is approved, you will receive a refund in the full dollar amount of the returned product(s), not including any applicable fees for: a) shipping; b) White Glove Service; or, c) state-based recycling programs.If you purchased a product at a discounted value using an offer code, the dollar value of the discount will not be refunded or credited back to you even if all products are returned.If you received a promotional product with your mattress purchase and you would like to return your mattress, you may: a) keep; b) donate; or c) dispose of the promotional product that was included with your mattress purchase. The dollar value of the promotional product will not be refunded or credited back to you regardless of the above option you choose to exercise and even if all products are returned.V. Exchanges
You may exchange an eligible product one (1) time only. Except where an exchange is requested due to a verified manufacturing defect or an approved warranty claim, all exchanges must be initiated through a Return Request in accordance with this policy. Once a Return Request for an exchange is approved, you may place an order for the replacement product, subject to availability. No additional exchanges will be permitted.VI. Cancellations
You may cancel an order any time prior to processing.Online Now
